Frequently Asked Questions

  1. Can I phone for an estimate?

    Today's complex vehicles we really need to see the damage in advance of scheduling a repair to ensure all visible and hidden damage is identified upfront. If you have an MPI estimate, we will set up an appointment for your vehicle. We do accept walk-ins however, you may have to wait and, if the damage is extensive, we may need to ask you to return the vehicle at another time for a more complete work up.

  2. Do I require more than 1 estimate?

    Only 1 estimate is required when getting your vehicle repaired at Gateway Autobody Ltd. If working on your vehicle under an insurance claim, and more damage is found we will directly deal with Manitoba Public Insurance to get your vehicle back on the road as soon as possible.

  3. Can I choose to take my car to any repair shop?

    If you're using a Manitoba Public Insurance claim to repair your vehicle you can choose any Manitoba Public Insurance Accredited repair facility you wish.

  4. How long will the repairs take?

    When you schedule your repair, we will give you a tentative completion date. It is a good idea to check with us 24 hours prior to completion to confirm that we are still on schedule. Your repairs will be completed in a timely fashion without compromising quality standards for the sake of time. If we anticipate major changes to the delivery date, we will contact you.

  5. I've been in an accident, what is the first thing I should do?

    The first thing you should do is phone Manitoba Public Insurance, and inform them you have been in an accident. They will take down all of the information, and set you up with an adjuster and date to have your vehicle estimated. It is then decided whether or not your vehicle is repairable or a total loss. If repairable you will be given papers to bring to a Manitoba Public Insurance Accredited shop.

  6. Are you open on the weekends?

    No, we are not open on the weekends. We are open Monday through Thursday from 8:00am to 5:30pm and Fridays from 8:00am to 4:00pm.

  7. Do you use O.E.M. (Original equipment parts)?

    Our commitment to quality means that we keep you completely informed about all aspects of the job while we are repairing your vehicle. While we would prefer to use new original equipment parts (O.E.M.) instead of aftermarket or generic parts (replacement parts made by a third party manufacturer), most times Manitoba Public Insurance will stipulate that these parts are to be used. If the after market parts are not up to the proper quality specifications, we won't use them. YOU are our customer and we will do everything we can to work with your insurance company on your behalf.

  8. What is a deductable and whom do I pay it to?

    A deductable is used by Manitoba Public Insurance to control premiums because they help control claim costs. The deductable is paid to the shop doing your repairs. Paying your deductable is also dependent on who is at fault in the accident.

  9. Do you offer a written warranty?

    Yes. We guarantee our workmanship with the PPG Limited Paint Performance Guarantee.

  10. Can my paint be matched exactly?

    At Gateway Auto Body Ltd. our technicians are I-Car Platinum Professionals and we utilize only the latest technology in computerized paint colour matching.

  11. How long should I wait before I wash or wax my newly painted vehicle?

    You should wait a minimum of 1 week before washing and/or waxing your newly painted vehicle.

  12. Do you also do mechanical work?

    Yes we do. We have a licensed auto mechanic on staff, and do a wide variety of repairs.

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